Petlaurels  Confectionaries

PLACING ORDERS

Orders must be placed either online or over the phone and clients must agree to our policies proceeding. Our online enquiry form may be filled out to begin the process and to obtain a quote for a cake tastings for custom wedding and for large event cakes only.

 

PAYMENT

For orders less than or at the rate of N15,000, we require full payment upon ordering. This is NON-REFUNDABLE.

 

Orders between N16,000 – N40,000 requires a 75% NON-REFUNDABLE deposit upon ordering and balance is due upon pickup or delivery.

 

Orders over N40,000 like wedding cakes/cupcakes and Large event cakes requires a 50% NON-REFUNDABLE  deposit upon ordering and balance is due 5 days prior to event.

 

We accept Bank Transfer, Bank Deposit and Cash only.

 

CHANGES TO ORDERS/CANCELLATION POLICY

We will increase the size/tiers of cakes order (including wedding cakes) but WILL NOT DECREASE size/tiers once order has been placed and deposit received and/or contract signed.

 

If you need to change the date of your order, size/tiers of cake or design, please, provide us with at least, two weeks notice. Date changes may be accommodated depending on availability.

 

Cancellations of Order must be made no later than 48 hours after placing order in order to receive a refund. Last minute orders (for same week pick up) will not be cancelled.

 

Changes to cake design must be made no later one week prior to pickup – extra charges may apply to design changes/additions.

 

We reserve the right to cancel your order or refuse service due to abusive behavior, unpaid balance(s), unrealistic expectations or last minute changes that are not reasonable to our staff or time permitting. 50% of the initial deposit will be refunded.

 

 

 

 

 

 

 

DESIGN

We work closely with our Clients to design a cake that suit their theme, event and budget. We will do our best to interpret your vision into a cake and will also provide you with our opinion of what we feel would look best. As artist, we are always appreciative when given some creative freedom in our decorating as that’s where and when we do our best work!

 

We reserve the right to make last minute changes to the cake design as we feel necessary to obtain the best possible finished product while still keeping the original design in mind.

 

Our cakes and decorations are edible but we do use wooden dowel to support cake tiers and some non-edible products for support in our figurines and fondant pieces such as wire, toothpicks etc. please remove before consuming.

We do not copy other artists work. If you have pictures of cakes designs, we can use them as inspiration to create an original design for you.

 

COLOURS

We will do our best to colour match samples that are given to us but please, keep in mind that we are working with a food product and edible colours. Some colours such as pinks, purple and grey are vastly affected by light and we cannot guarantee exact matches nor colour stability. Cakes should be displayed out of direct sunlight to keep colours from fading out.

 

EDIBLE IMAGE PHOTO SUBMISSION

We only accept one photo per cake unless you have formatted a collage and it is submitted as a single JPEG Image. We will not print numerous ictures on one cake unless this has been agreed upon with the decorator. (Extra charges may apply). We will not print offensive, vulgar or x-rated images on our cakes.

 

DIETARY/ALLERGY INFORMATION

We use flour, butter, sugar and eggs in our recipes. We do not offer gluten-free, eggless or sugar-free options at this time. We do NOT also guarantee 100% nut-free as some of our ingredients or garnishes may contain or  have come in contact with nut products.

 

PICKING UP YOUR ORDER

We will have your order ready at the agreed-upon time and date. Early pic-ups may be accommodated with proper notice, but as we are a very busy shop, we cannot always complete orders early.

 

Your cake will be securely boxed and covered with a lid or cellophane when you pick it up. Please, check to see that we have the correct design and spelling on the cake prior to leaving the kitchen or showroom.

 

TRANSPORTATION/SERVING/STORAGE

As stated above, your cake will be securely boxed upon pickup. When carrying your cake box, please carry from the bottom and not the sides as this could damage the cake.

 

Please, transport your cake/cupcakes in a flat area (floor or back of van/suv and not in in the back of truck or on a seat).

 

Cakes and cupcakes should be transported in a cool vehicle and not in direct sunlight. If you have a long distance to travel, we recommend covering the box with a light blanket and putting ice packs next to the box.

 

Cakes/cupcakes should be refrigerated prior to your event in the original packaging and then may be removed and left out in a cool room for few hours prior to  serving. Leftovers should be wrapped, refrigerated (2-3 days) or frozen. We do not recommend displaying cakes or cupcakes outdoors in either direct sunlight or on warm days. Our cakes and cupcakes are iced with buttercream/fondant and will melt and become sticky if subjected to very warm temperature.

 

Thank you for choosing Petlaurels Confectionaries!

@PMS Confectionaries, We treat you like royalty!